Last Updated: July 2026

1. Introduction

Welcome to Mountokalis Transfers.

Protecting your privacy and personal data is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or request our transfer and tour services.

We are committed to processing your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and all applicable Greek data protection laws.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Mountokalis Transfers

Chania, Crete, Greece

Website:
https://mountokalistransfers.gr

Email:
info@mountokalistransfers.gr

Phone / WhatsApp:
+30 6972 150 301

If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.

3. Personal Information We Collect

Depending on how you interact with our website or services, we may collect the following personal information.

Information You Provide

When submitting a booking request or contacting us, you may provide:

Full Name
Email Address
Phone Number
Pickup Location
Destination
Hotel Name
Flight Number
Travel Date
Return Date
Number of Passengers
Selected Service
Additional Information or Special Requests

Providing this information is voluntary. However, certain information may be required for us to respond to your request or provide our services.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, including:

IP Address
Browser Type
Device Information
Operating System
Language Preferences
Pages Visited
Date and Time of Visit
Referring Website
Anonymous website usage information

This information helps us improve the performance, security and functionality of our website.

4. How We Collect Your Information

We collect personal information when you:

Submit a Request Availability form.
Contact us by email.
Contact us via WhatsApp.
Call us by telephone.
Communicate with us regarding our services.
Browse and interact with our website.

5. How We Use Your Information

We use your information only when necessary to operate our business and provide our services.

Your information may be used to:

Respond to booking and availability requests.
Organize private transfers and tours.
Communicate before, during and after your booking.
Provide customer support.
Improve our services and website.
Protect our website against misuse and fraudulent activity.
Comply with legal, accounting and tax obligations.

We will never sell, rent or trade your personal information to third parties.

6. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent.
The performance of a contract or steps requested before entering into a contract.
Compliance with legal obligations.
Our legitimate interests, provided these do not override your fundamental rights and freedoms.

Where processing is based on your consent, you may withdraw that consent at any time.

7. Sharing Your Information

We may share your personal information only when necessary to operate our website, provide our services or comply with legal obligations.

This may include carefully selected service providers who assist us with website operation, communications, technical support or security.

All service providers are required to process your personal information securely and in accordance with applicable data protection legislation.

We do not sell, rent or disclose your personal information for commercial marketing purposes.

8. International Data Transfers

Some of the trusted service providers we work with may process information outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards are implemented in accordance with the GDPR to ensure that your personal data remains protected.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

As a general rule:

Booking and availability requests are retained for up to 24 months after our last communication.
Information relating to completed services may be retained for longer where required by applicable tax, accounting or legal obligations.
Information that is no longer required is securely deleted or anonymized.

10. Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

These measures include, where appropriate:

Secure encrypted connections (SSL/TLS)
Secure hosting infrastructure
Access controls
Regular software updates
Security monitoring

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Rights

If you are located within the European Economic Area, you have the following rights under the GDPR:

Right of access.
Right to rectification.
Right to erasure (“Right to be Forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time where processing is based on consent.
Right to lodge a complaint with your national Data Protection Authority.

If you wish to exercise any of these rights, please contact us using the details provided below.

12. Cookies

Our website uses cookies and similar technologies to improve functionality, enhance user experience and support the operation of our website.

Detailed information regarding the cookies we use, their purpose and how you can manage your cookie preferences is available in our Cookie Policy.

You may review or change your cookie preferences at any time through the Cookie Settings available on our website.

13. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content or policies of external websites. We encourage you to review their privacy policies before providing any personal information.

14. Children’s Privacy

Our services are intended for adults and are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can remove the information where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or our data processing practices.

The latest version will always be published on this page together with the updated revision date.

We encourage you to review this page periodically.

16. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.